Identified - HSBC have informed us that they have identified the problem and a fix is due by the end of tomorrow (21/01/2020).

The error occurrence is intermittent so if you have any customer who have connected an HSBC account today (20/01/2020) and no data was available at the time, the data may be available now following a subsequent refresh/retry. If the data is not available, it means HSBC are still returning this error.

We will continue to monitor who this is impacting. If you have any questions please get in submit a ticket via https://openwrks.zendesk.com.
Jan 20, 19:27 UTC
Investigating - We are seeing intermittent failures from HSBC this morning.

Who does this impact?
Both new consents and refreshing an existing consent could fail.

What next?
We have raised this with HSBC as a high priority and will update this incident when we have more information from HSBC on the problems they are having.
Jan 20, 11:33 UTC
Investigating - We have noticed there are some issues with the Santander consent journey and have narrowed this down to Safari users.

Current suggested workaround:
OpenWrks are seeing the Santander consent journey working successfully using Chrome and using the Santander mobile app so we would suggest any customers to use one for these methods instead of Safari.

Will update this ticket when we know more from Santander.
Nov 22, 13:53 UTC

About This Site

Welcome to OpenWrks

Surface API Operational
90 days ago
100.0 % uptime
Today
Surface Dashboard Operational
90 days ago
100.0 % uptime
Today
Provider (ASPSP) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jan 21, 2020

No incidents reported today.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.