HSBC due to release a breaking change - Retail and Business split
Scheduled Maintenance Report for OpenWrks
Completed
The HSBC fully completed the split last week (14th May). We have been monitoring the new HSBC Business activity and are now happy to close this due to no issues being seen.
Posted about 2 months ago. May 22, 2019 - 16:47 UTC
In progress
HSBC released part of this change last night.

Status of HSBC’s release:
-They have split their journey out for Personal and Business customers.
-HSBC Personal journey is active.
-HSBC Business journey is not active yet.
-HSBC are working on getting their HSBC Business Open Banking consent journey active – this will form their next release which is due today.

The current status on OpenWrks for new consents:
HSBC Business: Consent journey not available.
HSBC Personal: Selecting this option will direct the user straight to the HSBC Personal customer journey.


What next:
-HSBC will activate their Business customer consent journey.
-Once HSBC have activated the Business consent journey, OpenWrks will activate the HSBC Business option as an available bank to select on our consent journey.
Posted 3 months ago. May 02, 2019 - 09:31 UTC
Scheduled
HSBC are forcing a breaking systems upgrade to their Open Banking service that will impact HSBC Business customers.

Once HSBC roll out their release, HSBC Business customers will not be able to access the HSBC consent journey. OpenWrks will work with HSBC following their release to ensure this is unavailable for the shortest time possible.

We will update this incident when we have more information (the scheduled start time is not accurate).

Our customers would have received an email earlier in the week about this but, if you have any questions, want to discuss in more detail or require assistance please do not hesitate to contact us via [email protected].
Posted 3 months ago. May 01, 2019 - 14:14 UTC